STORE POLICY
CUSTOMER CARE
Our Promise to You
We want every order from us to feel seamless and reliable. This page gives you a clear look at how we ship, package, and support every hat that leaves our studio.
Shipping Information
We partner with trusted carriers such as UPS, USPS, and FedEx. At checkout, you’ll see all available options, including standard, expedited, and express delivery.
Processing Time
Most orders ship within 1–2 business days. During busy seasons or special launches, processing may take slightly longer — but we’ll always keep you informed.
Shipping Costs
Your shipping rate is calculated at checkout based on your location and preferred delivery speed. We aim to keep these costs fair and transparent at all times.
Packaging Standards
Protective, Thoughtful Packaging
Every hat ships in a reinforced, travel-ready box to maintain shape and structure. Your bands and accessories arrive in separate protective sleeves to prevent creasing or color transfer.
Eco-Conscious Approach
Whenever possible, we use recyclable materials and reduce unnecessary packaging waste. Luxury presentation, minimal footprint.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. You can monitor your package in real time until it arrives at your door.
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, you can request a return or exchange within 14 days of delivery as long as the item is unworn and in original condition.
Need Help?
Our customer care team is here to assist with sizing, styling, order updates, or any concerns. Email us anytime at style@soleilbruley.com and we’ll respond as quickly as possible.
PRIVACY & SAFETY
Privacy & Safety Policy
Your Privacy Matters
We respect your personal information and treat it with care. Any details you share with us—such as your name, email, shipping address, and payment information—are used only to process your order, support your experience, or communicate important updates. We do not sell, trade, or share your information with outside parties. Our site uses secure, encrypted systems to protect your data at every step.
Safe Shopping Guarantee
We take online security seriously. All payments are processed through trusted, PCI-compliant providers to keep your financial information protected. If you ever notice suspicious activity related to your purchase, contact us immediately so we can assist.
Refunds & Exchanges
Changed Your Mind?
If your order isn’t quite what you expected, you can request a refund or exchange within 14 days of receiving your item. To qualify, products must be:
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Unworn
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In original condition
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Returned with all packaging and accessories
How to Start a Return
Email us at style@soleilbruley.com with your order number and reason for return.
We’ll provide simple instructions and help you through the process.
Exchanges
If you want a different size, style, or band, we’re happy to help. Once we receive your return, we’ll ship your replacement item promptly.
If You’re Dissatisfied With a Product
We want you to be fully happy with your purchase. If you experience an issue with quality, fit, or craftsmanship, please reach out. We handle concerns case-by-case and aim to make things right quickly and fairly.
Policy Updates
We occasionally revise this policy to improve clarity or update our practices. The latest version will always be available on this page.
WHOLESALE INQUIRIES
Wholesale Inquiries
We’re excited to partner with boutiques, resort shops, and retailers who want to offer our hats and customizable bands to their customers. This page explains how our wholesale process works, including shipping, packaging, and costs, so you always know what to expect.
How to Get Started
If you’re interested in carrying our products, please reach out to us at style@soleilbruley.com. Include your store name, location, website, and the types of products you’re interested in. We’ll follow up with current pricing, minimum order details, and availability.
Order Minimums
To keep production smooth and consistent, we have simple minimum order requirements:
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Minimum opening order: (You can set this—ex: 20 units)
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Reorder minimum: (ex: 10 units)
We’ll provide full details once you contact us.
Shipping Methods
We ship wholesale orders through reliable carriers like UPS, USPS, or FedEx. At checkout, you can choose from standard or expedited shipping options depending on your timeline.
Shipping Costs
Shipping fees are calculated based on order size, weight, and destination. We work to keep these rates fair and transparent, and we’ll always share estimated shipping costs before your order is finalized.
Packaging Standards
Your wholesale shipment is packed with the same care we give each individual order.
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Hats are protected in reinforced boxes to maintain shape
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Bands and accessories are separated to prevent bending or color transfer
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Recyclable and eco-friendly materials are used whenever possible
Delivery Timeframe
Most wholesale orders are prepared within 3–5 business days, depending on volume and inventory. Larger orders or custom requests may require additional production time, and we’ll communicate that clearly upfront.
Support for Retail Partners
We’re here to make your experience smooth from day one. If you need assistance with product selection, merchandising, or restock planning, our team is ready to help. You can reach us anytime at style@soleilbruley.com.
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